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Customer Service Center

Welcome to Wave Systems’ Customer Support

Please select an area of inquiry for common solutions to frequently asked questions regarding Trusted Computing, TPM Management or Wave Systems Suite of Services:

Top Knowledge Base Articles

Below is a list of top support issues. You may also use the links to the right to reach a product-specific support arena.

  1. Update — Hotfix for Windows XP biometric users
  2. Dell ControlPoint 1.4 Upgrade Instructions
  3. EMBASSY Security Center — Windows 7 Upgrade Procedure
  4. Trusted Drive Manager — OS Recovery for self-encrypting drives
  5. Trusted Drive Manager — Supported SATA Configuration for Trusted Drives
  6. EMBASSY Security Center — Manual Removal of Fingerprints
  7. Preboot Manager — Biometric Authentication Fails at Preboot
  8. EMBASSY Security Center — TPM Not Recognized in EMBASSY Security Center
  9. Private Information Manager — Private Information Manager / Firefox Support
  10. EMBASSY Security Center — Fingerprint Enrollment Error on Dell Latitude E5XXX Series Machines