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EMBASSY® Remote Administration Server

Frequently Asked Questions

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  1. What is EMBASSY Remote Administration Server (ERAS) and what does it do for my network?

    The EMBASSY Remote Administration Server (ERAS) enables IT administrators to remotely deploy and manage clients that are equipped with Trusted Platform Modules (TPM) and/or Seagate Momentus 5400 FDE.2 Trusted Drives.

  2. What are the main features of ERAS?

    ERAS gives IT administrator the tools they need to boost enterprise security while keeping deployment and management costs at a minimum.

  3. Does my existing EMBASSY Remote Administration Server (ERAS) support Dell PBA 3.3.2.7?

    Yes. All supported versions of ERAS are fully compatible with Dell PBA 3.3.2.7. In addition to managing the security features of FDE hard drives, ERAS is used to activate TPMs to secure data on client machines and to protect access to corporate networks.

  4. Will utilities such as “Ghost” work on machines with a self-encrypting drive?

    Utilities such as Ghost will work as long as a correct username and password for the self-encrypting drive have been entered. We recommend the drive be in an uninitialized state if you are going to use a ghosting utility.

  5. What is involved in recovering data from a failed hard drive that has been encrypted?

    Similar to a normal ATA drive: if the drive fails, backup data can be restored to a new drive. Similar to a normal ATA drive, it is very difficult to recover data from multiple raw platters on a spindle.

Additional Support

If you need additional information, please submit a Support Request Form. Customer Service will contact you within one business day with a response to your inquiry. To ensure quality customer service, please include your email address and a detailed description of the issue/inquiry.

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