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Private Information Manager

Frequently Asked Questions

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  1. What is Private Information Manager?

    Private Information Manager is a secure password manager and form filling tool to keep private and sensitive information secure on the PC while keeping this information easily accessible. Private Information Manager makes managing passwords for PC applications and Internet surfing easier and safer with these features:

    • Secure: Private Information Manager uses the Trusted Platform Module (TPM) for enhanced security over other software-based password managers or Windows. Personal information stored by Private Information Manager is protected by secure hardware in the PC and cannot be viewed by others.
    • Secure Wallet: Private information, secured on the PC for easy access. The owner controls all information saved in the wallet.
    • Auto Login: Automatic retrieval and entry of usernames and passwords for login to programs on the PC as well as login to websites. Private Information Manager can manage hundreds of different Internet addresses, usernames and passwords.
    • Auto Form Fill: Quick click-and-fill for online forms. Speeds checkout when shopping online.
    • Customizable: Change how Private Information Manager runs to suit various needs. Auto-startup or manual, Auto-logout or never logout, prompt for form-fill and more, the owner decides.

    Private Information Manager provides a secure and convenient way to manage your web experience. Users may never have to type another URL, username, password, or shipping address again.

  2. How do I manage usernames and passwords in Private Information Manager?

    When enabled through Settings, PIM will attempt to automatically save the username and password for each website to which you login. You can configure PIM to either prompt you to fill the username and password or automatically fill the username and password when you visit the website again. Also, you can open the PIM user interface and see all of the favorites you have stored. From here you can organize the favorites into folders, view saved usernames and passwords, and double-click on items to directly access the URL.

  3. Why won’t PIM prompt me to save a new username and password?

    PIM will usually be successful in performing this function, but unfortunately, there are times that PIM will not successfully prompt to save a username and password. Problems in prompting are typically due to non-standard programming practices used by web designers.

    When this situation occurs, you can manually create an entry in PIM Favorites through the PIM user interface and fill in the appropriate login information for later reference.

  4. Can I ask PIM to stop prompting me for individual websites?

    Yes. When prompted, you can choose the option to never prompt to save or fill information for these programs or web sites.

    When a program or web page is set to never auto-fill, it is added to the Exclusions Tab. To re-enable a program or web page for auto-fill, simply remove the entry from the Exclusions Tab.

    For managing the excluded favorites, the Exclusions Tab provides many of the same functions as the Favorites Tab. Refer to the Favorites Tab for information.

    To access the Exclusions tab:

    1. Right click on the PIM System Tray icon and select Open from the menu.
    2. Select the Exclusions tab.

  5. Why does PIM keep prompting me to save a new username and password for a site when I have already saved it?

    Some websites have unique URLs (website addresses) that are different each time you try to login to the website. For these websites, you can choose the option to exclude them from PIM’s automatic prompting.

  6. How do I authorize Private Information Manager to run?

    In order for Private Information Manager to run in the background for form filling, saving and supplying passwords, you must first login to Private Information Manager (PIM). You can select the PIM icon on your desktop or in the Windows System Tray to login, or alternatively, PIM has an option to always log in when the computer is started. During login, you are prompted for a password to login. The password is used to access data that is protected by the PC’s TPM.

    It is important that users do not forget the password as they will not be able to access the Private Information Manager data without it.

    Users can configure the EMBASSY Security Center so that a single password (the user’s Windows account password) or fingerprint biometric is used for all TPM-protected applications, including Private Information Manager. Please see the FAQ or online help for the EMBASSY Security Center for more information on the TCG Security Password Vault and master password.

  7. How does Private Information Manager secure information?

    Private Information Manager uses encryption based on the Trusted Platform Module (TPM) for enhanced security. Personal information stored by Private Information Manager is protected by secure hardware in the PC and cannot be viewed by others.

  8. What is Form Fill?

    Private Information Manager Form Fill allows users to easily enter name, address and credit card information into web-based forms.

    Users can choose to set up Private Information Manager to automatically fill forms (Settings – Options – Web Form Fill Options) or they can use the Form Fill tool (access by right-clicking on the PIM icon in the Windows System Tray) to click and fill or drag and drop information into website forms.

  9. Every time I go to a website with any kind of form, PIM asks if I want to form fill, how do I make it stop?

    Right-click on the PIM Icon running in the System Tray; select Settings and at the top you will see Form Fill Options. Within the Form Fill Options, you can select when PIM prompts for automatic form filling.

  10. Why does PIM fill in some web forms correctly but not others?

    When automatic form fill is enabled, PIM will attempt to fill all browser-based forms with the appropriate information from your profile.

    PIM will usually be successful in performing this function, but unfortunately, there are times that PIM will not successfully fill a web form. Problems filling forms are typically due to non-standard programming practices used by some web designers.

Additional Support

If you need additional information, please submit a Support Request Form. Customer Service will contact you within one business day with a response to your inquiry. To ensure quality customer service, please include your email address and a detailed description of the issue/inquiry.

Support Request Form