Request Support

If you are having an issue with the EMBASSY Trust Suite software that came preinstalled on a Dell system, you must contact Dell Customer Support directly. If you have not yet contacted Dell Customer Support about this issue, please visit

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Dell Case Information
Contact Information

In order to speed up the support process, please supply address, city, state, & zip code information in your request.

Client Information
PC Model *
Operating System *
Client Version *
Note: To find the Client Version, please open EMBASSY Security Center and select the About tab. The Client Version will appear at the top of the list under Product Versions as seen in the image below.
Trusted Drive Model (if applicable)
Note: To find the Trusted Drive Model, please open the Device Manager, and expand Disk Drives. The Drive Model will be listed in the driver as seen in the image below. Please note that model numbers may appear differently for different vendors.
Incident Information
Problem *
Details *
Please include as much detail as possible, including troubleshooting steps you have taken, error messages, and results from any diagnostic tests you have run on the system.