Supported Sata Configuration for Trusted Drives

Problem:

EMBASSY Trust Suite does not recognize the self-encrypting hard drive. Or drive errors are encountered during the boot process.

Solution:

Check the System configuration / SATA Operation setting from within the BIOS to confirm the drive is set to AHCI or ATA.
  1. Reboot the machine and press F2 to get into the BIOS
  2. Cursor down to System Configuration / SATA Operation
  3. Click the radio button for AHCI
  4. Click Apply / Exit
If the problems continue after the switch to AHCI, go back into the BIOS and select the ATA option. If the problem remains, please go to the following link and submit a support form for assistance: http://www.wave.com/support/request/

Article ID: TDM-005
Last Reviewed: October 8, 2009

 

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